Last updated: 3 September 2026
This Cancellation & Refund Policy explains the terms on which bookings made through the Sri Lakshmi Residency website may be cancelled, and how refunds are handled.
1. Cancellation
If a booking is cancelled at least 24 hours before the scheduled check-in time, 80% of the amount paid will be refunded.
If a booking is cancelled within 24 hours of the scheduled check-in time, no refund will be provided.
2. Refunds
Where a booking is cancelled and a refund is due, the refund will be processed within 1 day.
Refunds for online payments will be credited back to the original payment method used at the time of booking, through Razorpay.
3. No-Show
If a guest does not arrive for a confirmed booking (no-show), no refund will be provided.
4. How to Cancel a Booking
To cancel a booking, please contact us using the phone number or email address listed on our Contact page, along with your booking details, and we will assist you with the cancellation and applicable refund.
5. Payment Method for Refunds
Payments made online through this website are processed using Razorpay; refunds for such payments will be issued back through the same gateway. Payments made in cash at the hotel will be refunded as advised by the Hotel.
6. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised.
7. Contact Us
For any cancellation or refund related query, please contact us using the details on our Contact page.